Public image and customer loyalty are critical to your business success, especially in this era of social media where one customer complaint or negative comment could do a lot of damage to your brand. It is therefore essential to maintain a friendly public image, starting from the IT department. Hiring IT support should never be taken lightly since technology is changing day by day.
Here are 5 tips to hiring IT support in Houston:
- Consider the job description
Using the right language in your job posting will ensure you only attract the best candidates for the job. IT service delivery is all about performance, which is why you need to ensure you hire the right person. The individual can be taught technical skills in the job, but they ought to know how to embrace customer service and have excellent interpersonal communication skills. When hiring IT personnel, it is essential that you establish your expectations for the role before you post. You need to know if you require any highly specific skills for the success of your business or whether you would prefer someone with more general knowledge in multiple areas. Being specific in your job description will help you filter applicants easily.
- Focus on what matters
Focus on the candidates’ experience when going through their CVs. You need to ensure that the candidates are up to date with canging technology, have the right hard skills and are adaptable to rapid change. Take time to understand the candidate’s story by moving beyond their resume. This way you can to learn about their experience, different abilities (like the ability to think on their feet), personality and trustworthiness. The candidates should be able to bring their qualifications to life by providing projects they’ve worked on and the results they have achieved, if they have saved any money, improved processes and gained efficiencies.
- Dig in during the interview
You need to be sure of how well the person you’re hiring works with others, how they handle tech support requests, whether they can assess your existing information systems and what measures they’ll take to cyber-secure your technology. IT employees play an essential role in helping improve your company’s products because they are the first point of contact for customers with software and hardware issues. It is therefore crucial not to rush the interview process but make sure you ask the right questions. This will ensure that you hire people who can help make the IT service department a tool for improving products and services and not just contributing to your business downfall.
- Look for dedication and commitment
When it comes to IT, you want to hire a person who is committed to resolving problems to ensure customers are satisfied. The professional should also conform to company policies. Support techs must not only be willing to follow all appropriate steps in case of a crisis but also be able to handle problems with grace and composure. They must also be dedicated to the job and not be switching positions whenever they feel they need a pay rise. It is essential to check the candidates’ previous job duration to determine whether they can be loyal to your company or not.
- Check references
In most organizations, the support tech is the most visible member of the IT department since they are in daily contact with customers. Therefore, if you find one that you want to hire, make sure you are honest in your approach when contacting the referees and past employers. Ask for any insights about the candidate since it can significantly affect your hiring decision positively or negatively.